United Airlines Settles with Owner Whose Dog Died in Overhead Bin

May 25, 2018

Reuters has provided the following update about United Airlines and the family of the dog that died on one the company’s planes coming to a settlement:

United Airlines has reached a “resolution” with the owners of a small French bulldog puppy that died during a flight after a cabin attendant ordered it stowed in an overhead bin in March, the carrier said on Thursday.

“We are deeply sorry for this tragic accident and have worked with the Robledo family to reach a resolution,” the carrier said in a statement.

United did not disclose how much it would pay the family of the dog, Kokito, in the settlement.

The March incident touched off fresh backlash against the carrier that has made headlines in recent years for various customer service failures.

Social media users at the time called for a boycott of the airline, and two U.S. senators introduced to Congress the “Welfare of Our Furry Friends Act,” or “WOOFF” bill, that would impose civil fines for stowing animals in a plane’s overhead.

Figures from the U.S. Transportation Department showing that out of 24 animals that died on U.S. carriers last year (18 of which were on United flights) were cited by lawmakers as evidence of United’s animal problem.

United has implemented new rules for its pet transport service, including barring certain breeds that are known to die during flights at higher rates than others.

The carrier has also said it would begin issuing brightly colored bag tags to passengers traveling with in-cabin pets to help flight attendants easily identify the animals.

Share This Story On:

Stockroom //
New Products

Digital Guide

CBD Trends

This digital guide provides valuable information on the subject of CBD, including content on dosage and the importance of being fully transparent about the product’s origin

Dog & Cat Needs

With dogs and cats being members of the family, there's vital information to know in order to serve their pet parents.

Pet Health

This digital guide describes a variety of health issues and the ways that pet parents can care for their pet's well-being through pet supplements..

Pet Nutrition

Discover how science, technology and pet owning lifestyles are changing the industry.

Pet Parenting

This digital guide dives into the human-animal bond, and the roles that pet parents play in the development of their companion animals.

Pet Supplements

This digital guide provides valuable information on the subject of pet supplements, including details on the NASC and how brands should earn consumer trust.

Enews Subscribe

Subscribe To Pet Age
Sign up for the weekly e-newsletter, print magazine and more. Sign Up