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Pet Industry Network Growth Summit 2026: Virtual Event to Deliver Real-World Business Strategies
Pet store owners and pet business operators looking to increase revenue, attract more customers, and streamline operations will find practical solutions at the PIN Growth Summit 2026, which will take […]
When Shoppers Get Rude: Protecting Your Retail Team from Difficult Customers
Let’s be honest: The old adage of “The customer is always right” is dead wrong. Sometimes, the customer is… just a jerk. And if you’ve spent any time in pet […]
Chewy Evolving into Fully Integrated Healthcare Ecosystem with Modern Animal Acquisition
Chewy recently announced it has entered into a definitive agreement to acquire Modern Animal, a technology-forward veterinary platform with 29 owned clinics, 24/7 virtual care, and a high-retention membership model. […]
Delegation as Leadership: How to Go from Overworked to in Control
Whether you’re attending an industry conference or trying to unplug on vacation with your family, stepping away from day-to-day operations can feel nearly impossible for pet business owners. When you care deeply about your […]
Brick-and-Mortar Pet Retail: Deciphering Disruption to Gain a Competitive Edge in 2026
Finding a competitive advantage in the pet retail industry in 2026 appears to be a daunting task. The sector is feeling the pinch from online players that offer a wide […]
Helping Pet Retailers Build Customer Loyalty: Meet Astro Loyalty Founder Jimmy Haverstick
Loyalty programs are essential for enhancing customer relationships and driving growth in all industries. However, loyalty is particularly important for independent pet stores. That’s why Jimmy Haverstick launched Astro Loyalty, […]
Pet Industry Mergers & Acquisitions: A Look Back at 2025, What’s Ahead for 2026
After two years of recalibration following the pandemic-era boom, 2025 shaped up to be a cautious but clarifying year for mergers and acquisitions in the pet industry. Deal flow slowed, […]
Pet Retail’s Dog Grooming Demand Reshapes the Need for Professional Training
Across the country, pet retailers are expanding their grooming departments to increase foot traffic, strengthen customer loyalty, and generate reliable, repeat revenue. While pet grooming may not be the largest […]
Solving the Puzzle to Build the Best Pet Food Brand Ever
What if you had a blank sheet of paper and could design the most successful, high growth pet food business imaginable. What would it look like? How can you move […]
Beyond Burnout: The Case for Workplaces Where People Thrive
In my last column I wrote about the lesson of 996 culture, an overwork philosophy that destroys value. Now, the next question is obvious: what actually creates it? The answer […]
No Muzzle Required: How to Get Your Employees to Speak Up (and Why You Want Them to Do So)
Sometimes, getting your staff to speak openly and honestly to you can feel like coaxing a nervous dog out from under a bed. But it’s not just shyness keeping them […]
Pet Marketing and PR in 2025: Business Strategies That Drive Real Results
The pet care industry has been riding a wave of remarkable growth, with spending reaching an unprecedented $136.8 billion in 2023, according to the American Pet Products Association. This explosive […]
