Designed for Pet Retailers, Epicor’s Management Solutions Address Today’s Market Demands

Today’s retail environment demands flexibility, efficiency and omnichannel readiness. Investing in a state-of-the-art, point-of-sale management system with features specifically designed for pet retailers offers a unique opportunity to not only streamline business operations and boost sales, but enhance customer engagement as well.

For those not yet onboard with what these systems offer and how they work, here’s a closer look at one of the market’s leading systems.

Epicor Propello is a cloud-based, end-to-end retail management solution that simplifies operations and enhances customer experiences.

Its core capabilities include:

• Point-of-Sale (POS): Fast, intuitive checkout with real-time pricing and promotions.
• Inventory Management: Advanced tracking across channels, automated replenishment, and suggested ordering.
• Customer Loyalty: Built-in programs for rewards and personalization.
• Analytics & Reporting: Customizable dashboards and role-based insights for smarter decisions.
• Omnichannel Integration: Seamless workflows between eCommerce and brick-and-mortar stores.
• Security: Enterprise-level fraud prevention and transactional security.
• Mobile & Offline Functionality: Mobile POS and continuity during outages.

“This is a system purposely built for retail,“ says Elizabeth Hawes, Product Marketing Manager.  “It was designed specifically for specialty retail businesses, including pet supply.” Epicor Propello connects all tools and data in one platform, including errors and manual work. Its fast onboarding enables a business to train staff in minutes with guided learning and intuitive UX, and its scalability is ideal for single or multi-store operations. It features deep integrations, including APIs for third-party tools, buying group catalogs and EDI connectivity.

“Epicor Propello enables retailers to meet consumer expectations for seamless online and in-store experiences while reducing manual tasks and improving labor efficiency – critical in an era of staffing challenges,” Hawes explains. “Real-time analytics empower businesses to adapt quickly to market changes, and its future-proof design ensures compatibility with emerging trends such as AI, mobile commerce, and diversified payment options. Propello helps retailers stay competitive by streamlining operations and enhancing customer engagement.”

Pet-Focused Features

Epicor Propello offers several capabilities designed specifically for pet retailers. It allows you to create detailed pet profiles — including breed, age, and dietary needs — so staff can provide personalized recommendations. The system supports subscription and auto-replenishment for recurring purchases like pet food and medications, ensuring convenience for customers and steady revenue for your business. Special order management makes handling custom requests easy, and seasonal inventory tools help keep the right products in-stock year-round. Most importantly, Propello integrates seamlessly with Astro Loyalty, enabling real-time reward tracking and redemption at checkout, linking or creating Astro accounts instantly, and automating promotions to strengthen customer engagement and drive repeat visits.

“We help businesses strengthen loyalty and boost sales by combining personalization, convenience, and engagement,” says Hawes. As noted, it features built-in loyalty programs and integrates with Astro Loyalty, allowing retailers to offer real-time rewards and promotions at checkout. Personalized recommendations based on pet profiles and purchase history create a tailored experience that keeps customers coming back. Subscription and auto-replenishment options ensure recurring revenue and convenience for pet parents, while mobile POS and omnichannel capabilities make shopping seamless across in-store and online channels. Together, these features foster trust, encourage repeat purchases, and drive long-term growth.

One additional point for pet retailers is Propello’s ability to manage specialized pet inventory and deliver a highly personalized checkout experience. It supports detailed pet profiles, cross-selling at the point of sale, and seasonal purchasing tools to ensure the right products are always available. Propello also integrates with Astro Loyalty, enabling clerks to view customer points, rewards, and promotions in real time, which simplifies loyalty management and enhances engagement. These capabilities, combined with robust inventory tools, mobile functionality, and intuitive workflows, help pet retailers differentiate themselves and build stronger customer relationships – the goal of any business.

Propello is built for forward-looking retailers centered on customers.

“Epicor Propello has been a game-changer, taking the guesswork out of operations and saving countless hours on back-end processes,” says Kalise Sampson, General Manager of Evergreen Pet Supply in Wood Village, OR. “As a result, we have the right products on the shelves at the right price to keep customers and suppliers happy.”