Pets Best Insurance Services Achieves 500,000th Pet Insured Milestone

Press release: Pets Best

Pets Best Insurance Services, a Synchrony solution and leading U.S. pet insurance provider, has insured its 500,000th pet, providing pet parents across the nation access to comprehensive companion animal healthcare at an affordable price. Coverage options, easy and convenient mobile solutions, and API-driven technology are key factors in Pets Best’s success.

“At Pets Best we strive to give pet parents peace of mind by taking the financial worry out of owning a pet so that they can make the best decisions for their dog or cat,” said Melissa Gutierrez, senior vice president and general manager of Pets Best. “We are proud to celebrate this milestone because it means pet parents don’t have to risk over-extending their personal finances, and over half a million pets can get the best care possible with pet insurance.”

Driven by an increase in pet adoptions during the pandemic, and a new digital shift toward curbside and virtual appointments, Pets Best has invested in new, technology-driven features that improve and simplify the customer experience. Customers can easily manage their account and submit claims through the Pets Best mobile app. Additionally, pet parents can manage payment preferences, add new pets, access customer support and contact the 24/7 Pet Helpline all through their mobile device at any time and from anywhere.

“The industry has experienced double-digit growth during the past five years1 and demand for digital solutions remains a priority,” said Gutierrez. “Pets Best will continue to innovate contactless and digital-first solutions that prioritize the customer experience.”

Distribution through partners who integrate via Pets Best’s API-driven technology solutions, have been a driver of growth for Pets Best. These include national and regional insurance companies who offer Pets Best as part of their suite of offerings, as well as individual companies who offer Pets Best as an employee benefit.

Since its founding in 2005, Pets Best has helped spearhead the advancement of the pet health insurance, an industry that recently surpassed $1.9 billion in premiums in the US. As a founding member of the National Pet Health Insurance Association, NAPHIA, Pets Best has remained a pillar within its growing industry and has supported animal philanthropies, including support for the Idaho Humane Society, and recognized veterinarians for the outstanding work they do in their communities through the annual Pets Best “My Vet’s The Best” contest. Marking this company milestone, Pets Best has made a donation of $5,000 to the Idaho Humane Society, the largest and oldest animal welfare organization and veterinary charity in the state.


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