Ren’s Pets Wins RCC Excellence in Retailing Omni-Channel Award

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Press release: Ren’s Pets

Ren’s Pets, a leading Canadian specialty retailer of pet food and supplies, is excited to announce its win in the omni-channel category for the Retail Council of Canada’s Excellence in Retailing Awards. As a newer RCC member, this marks the first time Ren’s has won an award with the prestigious association.

Ren’s winning omni-channel submission was for ‘Fetch Your Favourites’ Same-Day Delivery powered by DoorDash, which was implemented online and in stores last fall. The program was an innovative solution for their customers desire for quick and convenient same-day home delivery on pet food and supplies, especially during the pandemic when customers were looking for options on how to shop safely.

“This is an extraordinary achievement for Ren’s, and we’re just thrilled to have won this significant award from the RCC this year,” said Ren’s Pets CEO Scott Arsenault. “As our business continues to grow, we’ve put tremendous effort into ensuring our customers have a full omni-channel experience with Ren’s and can shop the way they prefer to for their pets. We’ve invested heavily not only in our bricks & mortar store expansion, but also in our website and other online platforms and programs. Having a seamless integrated channel experience for our customers is key for our future as we continue to be there for your Pet’s Best Life.”

“We’re so excited about this RCC win, especially because it was in the Omni-Channel category,” said Larissa Wasyliw, vice president of e-commerce and marketing at Ren’s Pets. “Implementing same-day delivery powered by DoorDash was a logical next step for Ren’s to improve our omni-channel capabilities. We offer order online pick up in store and ship to home, and knew our customers were looking for a quick, easy, convenient option for same-day deliveries as well. In particular, our customers in the Toronto area plus those wanting their raw, frozen food delivered. DoorDash has been an excellent partner for us and we’ve delivered hundreds of orders to the doorsteps of happy pet parents.”

“From our premium products with the best brands, to having the most knowledgeable and friendliest staff, to our bright clean stores, plus our easy convenient shopping experience, we really pride ourselves on being there for our customers and for their Pet’s Best Life both in store and online,” said Wasyliw. “We’re incredibly thankful to all of our wonderful Ren’s team members, from the retail teams to marketing, e-commerce, merchandising, distribution and more for making this program a huge success and helping us secure this big win!”