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IBPSA Announces New COO and Three New Advisory Board Members


January 3, 2019

Press release: The International Boarding & Pet Services Association

The International Boarding & Pet Services Association (IBPSA) announced that Benjamin L. “Ben” Day has joined the association as its chief operating officer. The association also announced the appointment of three new members to serve on its advisory board: Kelly Cullum, CEO and owner of Best Friends Fur Ever, Inc., Mike Hajduk, president of Callahan Roach Business Solutions, and Alex McKinnon, founder and CEO of Kinn, Inc.

“Many in the pet care services industry know Ben’s work as an expert in pet care facility safety, something that IBPSA is committed to increasing in the industry, as well as increasing the knowledge and importance of among pet owners,” said Carmen Rustenbeck, IBPSA’s founder and CEO. “Along with Ben, our new advisory board members bring an additional, and invaluable, depth and breadth of pet care business experience to our association and its members.”

About Ben Day: Prior to joining IBPSA as COO, Day served on the association’s advisory board since 2011. He has worked in the safety profession for more than thirty years and is an established risk management and safety expert. Day has been published in multiple industry magazines and speaks to large industry groups across the U.S. on how to set up a successful safety program to protect employees. Day regularly instructs on a variety of first aid, safety and HR topics, and holds multiple certifications in different aspects of the safety, risk management and loss control fields.

About the new advisory board appointments:

Kelly Cullum is the CEO and owner of Best Friends Fur Ever Inc. (BFFE), a full-service canine care organization with 80+ dog care professionals and two locations in the Baltimore, Maryland, area. BFFE opened its first location in 2004 and its second in 2012. BFFE entertains between 100-200 guests per facility daily with daycare, boarding, special needs/medical boarding, training or grooming services. Under Cullum’s direction, BFFE is dedicated to the comfort, safety and well-being of all our four-legged guests. This pledge to their four-legged guests and their parents has secured a 9,000+ customer base for both BFFE locations.

Mike Hajduk currently serves as president of Callahan Roach Business Solutions, pricing and financial experts for service providers in a variety of industries, including pet care. Hajduk manages and oversees the day-to-day operations of the company based in the Dallas suburb of Arlington, Texas. Since 1989, the company has delivered products to or trained over 5,000 service providers in the U.S.

Alex McKinnon is an accomplished brand builder via leadership in innovation and teamwork driving significant business growth. In 2011, McKinnon conceived, founded, and launched the Kinn, Inc. brand of pet care products. He has 30 years of increasing responsibility in general management, brand marketing, and product management senior leadership roles with Kinn, Gillette, Braun, Bell Sports, Sara Lee, Sylvan Learning Center, Hampton Products International and TopicalNet based in the U.S., Spain, Germany and Scandinavia.

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