Rebekah: Can you tell me a little about Animal Lovers Pet Shop?
Tomi: We have been in business 28 years. I took over Animal Lovers when it was a full grooming facility for cats and dogs. The store did not have the exotic birds or reptiles that we now have. In 1989, the Palos Verdes Bird Farm closed and I agreed to take care of their customers and a handful of their birds. Overtime, we phased out the dog and cat grooming to specialize in birds and reptiles. At the same time we continued to carry food and supplies necessary for all animals.
Tomi: We carry a variety of reptiles like bearded dragons, chameleons, geckos, snakes, tarantulas, frogs etc. We also carry all the supplies necessary to take care of your reptile. The layout of our reptile section was determined by how our customer looks for a specific type of reptile. Chameleons in one section, bearded dragons in another, etc.
Rebekah: Have you seen any increase in sales since you configured the section a specific way?
Tomi: We always hear from our regular as well as new customers how clean and how well it represents various reptiles. We are seeing new customers from Yelp as we do have an excellent review about our reptile department. New customers can see how we take care of our reptiles and feel good about purchasing them.