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Featured: 5 Key Product Groups

The internet is a dominant sales platform. For a brick-and-mortar retailer, that means one needs to be as knowledgeable as possible about what you’re selling and why customers visit your store. If all you’re doing is selling merchandise, your business will not survive; what you have to sell is your expertise, providing credible advice that […]

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Grooming Behavior

Aside from being a successful standalone business, grooming can be an outstanding service for retail stores to offer customers. In addition to being another revenue source, grooming can boost product sales, inspire greater customer loyalty and drive repeat business. However, grooming could also be problematic, particularly if difficult dogs are not handled properly, which could […] Read More →

A Combo That’s Effective

by Steve King The Pet Care Trust launched its signature program, Pets in the Classroom, in 2011 with little fanfare and a few social media posts on sites catering to teachers. Today, midway through the 2016-17 school year, we have awarded more than 91,000 grants to teachers in every state and Canadian province. What has […] Read More →

Beyond the Bans

by Mike Bober We at the Pet Industry Joint Advisory Council (PIJAC) appreciate Pet Age allowing us to represent the responsible pet industry in its pages on this and other companion animal issues. Our position is simple: pet sale bans are a proxy attack on the commercial breeding of all animals, aimed at the most […] Read More →

Skip the Ice Cream

I once had a boss who was concerned that his employees didn’t view him as fun and spontaneous. I believe he had good reason for this concern—he was pretty uptight and terrified to step out of his comfort zone. In other words, his employees had pigeonholed him accurately. (To be honest, I’m of the opinion […] Read More →

Working Together

By Bob Vetere As we usher in a new President of the United States, it is interesting to contemplate just what that means from a leadership position. I am in no way speaking from a political point of view. What is interesting to me is the dynamic of a person who has spent his life […] Read More →

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Trade Show Planning

Imagine this conversation among you and your top managers. Actually, you probably don’t have to imagine it. If you’ve never participated in a conversation like it—either at your current job or in a previous one—I’d be very surprised: “The trade show is in two months and we need to be there.” “OK.” “Good.” “Um, say, […] Read More →

It’s What You Know

Most consumers only visit your store if they have a need or a problem to solve. The reason could be as simple as stocking up on pet food or as complicated as having concern for an older pet’s health. What you do when a customer asks for advice could either lock them into your business […] Read More →

Focusing on Dog Training

The first three months of the year is one of the busiest times for dog trainers. Many owners vow, as part of their New Year’s resolutions, to train their dogs. Others will look at the puppy they recently acquired and realize obedience training is needed. Since pet owners often go to their local independent pet […] Read More →

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Event Calendar

Events Calendar

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Thu 30

AAHA Veterinary Conference

March 30 - April 2
Fri 31
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