Gen Y Buyers Are Tough Customers
Generation Y, the popular demographic label for people born
between 1979 and 1994, represent quite a different buying
group than their Baby Boomer parents. More than 60 million
strong, the members of Gen Y are more racially diverse, more
likely to grow up in a single-parent household and more likely
to have a working mother, according to the International Housewares
Association (Rosemont, Ill.).
Because brand loyalty is not a strong trait among these consumers,
companies that once held a competitive edge based solely on
their brand portfolios are likely to feel pressure from new
companies rolling out products popular with Gen Y buyers.
Price and features are the leading motivators for Gen Y buyers,
according to IHA. Compared with Baby Boomers, they are not
yet set in their ways of doing things, and seek products that
represent their individuality in terms of color, style and/or
design. They also are likely to be attracted to “smart”
and “green” appliances and housewares that make
their hectic lives easier without breaking the bank.
Gen Y consumers also respond differently to marketing than
earlier generations. Bombarded by product advertisement since
birth, these customers are ignoring print and TV ads that
boast image and celebrity, and are more responsive to ads
that incorporate irony and humor. As a marketing medium, the
Internet has become as effective, if not more effective, in
targeting these consumers than print and television. [January
2005 PET AGE]
|